Show All Answers

1. Who do I call for billing questions?

For Billing Inquiries call 201-529-5757, ext. 221 or 222.

2. What should I do if I have discolored water?

Run the cold water faucet only and contact the Mahwah Water Department Mon-Fri between 7am-3:30pm or the Mahwah Police Department off hours, weekends & holidays to contact the water department.

3. What should I do if I see water coming out of the road/ground?

Contact the Mahwah Water Department Mon-Fri between 7am-3:30pm or the Mahwah Police Department off hours, weekends & holidays to contact the water department

4. What are Mahwah Water Department hours of normal operation?

The Mahwah Water Department Hours of normal operation are Mon-Fri between 7am-3:30pm. However the Mahwah Water Department always has people on 24 hour call to handle emergencies. Off hours, weekends and holidays contact the Mahwah Police Department.

5. What should I do if I think my water/sewer bill is high?

Contact the Mahwah Water Department and we can go over your account with you and determine if we should send a technician out to do an inspection.

6. Does Mahwah have high lead levels in our drinking water?

The water provided by the Mahwah Water Department meets all NJDEP drinking water standards. All water sampling information is available on the NJDEP “WATER WATCH” website.

7. What should I do if I have sewage backing up into my home?

Contact the Mahwah Sewer Department to determine if the issue is the Mahwah Sewer Departments responsibility or the homeowners. Normal hours of operation Mon-Fri between 7am-3:30pm. Off hours, weekends, holidays contact the Mahwah Police Department.

8. What if the sewer clog is the homeowner’s responsibility?

Contact your plumber or drain cleaning company and notify the Mahwah Sewer Department when they will be arriving so we can coordinate jetting the Mahwah Sewer Departments side of the sewer line into the main.

9. Is the Mahwah Sewer Department responsible for the sewer line coming into my home?

NO, the Mahwah Sewer Department is responsible for the sewer mains in the street and to the street side of the cleanout on your property. The pipe from the cleanout into your home is the responsibility of the homeowner.

10. Is the Mahwah Water Department responsible for the water line coming into my home?

NO, the Mahwah Water Department is responsible for the water mains in the street and the service connection coming off the water mains to the curb stop (the valve that allows us to shut off the water to your home on the street). The pipe coming from the curb stop into your home is the home owner’s responsibility.

11. What is the Mahwah Water Department responsible for in my home?

Inside your home, the Mahwah Water Department is responsible for the water meter itself and the two connections to the water meter. All valves and piping before and after is the responsibility of the home owner.

12. What should I do if I need the water shut off at the curb so I can make nonemergency repairs in my home?

Contact the Mahwah Water Department with 48 hour notice so we can come out and locate and check the curb stop for proper operation. ONLY THEN, should you schedule the plumber for the work.

13. What should I do if I need the water shut off at the curb for an emergency?

Contact the Mahwah Water Department immediately so we can respond to locate and shut off the curb stop at the street. Mon-Fri 7am-3:30pm or the Mahwah Police Department off hours, weekends, and holidays.

14. Is the Mahwah Sewer Department responsible for my sewer ejector pump?

NO, the Mahwah Sewer Department has no responsibility/liability for sewer ejector pumps, tanks, parts, control panels, alarms. Any issues should be addressed with the manufacturer.

15. What should I do if I see BLUE and GREEN flags on my yard?

Nothing, the flags are there to mark the water shut off (BLUE) and the sewer cleanout (GREEN). Either you or your neighbor are having work done on the property and by law all utilities must be flagged or marked.